One69 Privacy Policy – Your Personal Data Protection

This Privacy Policy describes how one69 (operating under the domain one69.onl) collects, processes, stores, and protects your personal data as a member or visitor of our platform. We are committed to ensuring that your personal information is always handled with care, security, and responsibility.

By registering or using any one69 service, you agree to the data collection and processing practices described in this document. This Policy is guided by Malaysia's Personal Data Protection Act 2010 (PDPA) and the highest international industry standards.

We believe transparency is the foundation of trust. This document is therefore written in plain, easy-to-understand language — not confusing legal jargon. If you have any questions after reading this document, our support team is available 24/7.

One69 only collects data that is strictly necessary to provide you with a safe, seamless, and responsible service. We do not collect information beyond what is required for platform operations. The following are the categories of data we may collect when you use our platform:

Your personal data is collected through several transparent and controlled methods. We ensure that every data collection method is lawful, fair, and proportionate to the purpose of the service you use.

• During account registration – you provide personal information directly when registering a new account at one69.
• During financial transactions – payment information is collected when you make a deposit or request a withdrawal.
• During KYC verification – identity documents are collected to comply with legal requirements and ensure the security of your account.
• When contacting support – communications with our support team may be recorded for quality and training purposes.
• Automatically – technical and usage data is collected automatically via cookies, server logs, and similar tracking technologies.
• From trusted third parties – in certain cases, information may be received from approved payment partners or identity verification providers.

Every piece of information we collect has a clear and legitimate purpose. one69 uses your personal data solely to ensure a safe, fair, and enjoyable gaming experience. The following are the primary purposes for which your data is used:

• Account management – processing registrations, verifying identities, and securely managing your member account.
• Transaction processing – ensuring deposits and withdrawals are processed accurately, promptly, and securely.
• Fraud prevention – detecting and preventing fraud, money laundering, or platform abuse.
• Service communications – sending important notifications related to your account, security, and service updates.
• Platform enhancement – analysing usage patterns to continuously improve the user experience and platform performance.
• Responsible gaming – monitoring wagering patterns to identify signs of problem gambling and offer appropriate assistance.
• Marketing communications – sending relevant promotional offers and bonuses (subject to your stated preferences).
• Legal compliance – fulfilling reporting and compliance obligations required by applicable law.

Your data security is one69's highest priority. We continuously invest in the latest security infrastructure to ensure your personal information is always protected from unauthorized access, breaches, or misuse.

The one69 platform is equipped with 256-bit SSL encryption for all data transmitted between your device and our servers. This means every piece of information you enter — from passwords to payment details — is fully encrypted in transit and cannot be read by any third party.

• 256-bit SSL Encryption for all data communications between users and servers.
• Strict access controls – only authorised personnel may access sensitive member data.
• 24/7 Monitoring against suspicious activity and unauthorised access attempts.
• Secure data storage in data centres that meet international security standards.
• Regular security audits by independent parties to evaluate and improve our data protection systems.
• Two-factor authentication (2FA) available for an additional layer of protection on your account.

One69 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, in the course of operating the platform, we may need to share your data with the following categories of third parties under limited and controlled circumstances:

• Payment service providers – such as banks, FPX gateways, and e-wallet providers (Touch 'n Go eWallet, GrabPay, Boost) to process your financial transactions.
• Identity verification providers – to conduct KYC checks as required by law.
• Cloud service providers – which host the platform's technical infrastructure and are bound by strict confidentiality agreements.
• Statutory authorities – when required by law, court order, or a legitimate government investigation.
• Anti-fraud agency – to detect and prevent illegal activity involving our platform.

Every third party we work with is bound by a data processing agreement that requires them to protect your information to a standard at least equivalent to one69's own. We do not permit them to use your data for any purpose other than those specified.

One69 uses cookies and similar tracking technologies to enhance your user experience, maintain session security, and understand platform usage patterns. Cookies are small text files stored on your device when you visit our website.

• Essential cookies – required for core platform functions such as secure login, session management, and language preferences. These cookies cannot be disabled.
• Analytics cookies – helping us understand how users interact with the platform for continuous improvement.
• Security cookies – detecting and preventing fraudulent activity and protecting your account from unauthorised access.
• Preference cookies – storing your personal settings such as display preferences and game preferences.

You can manage cookie settings through your internet browser. However, disabling essential cookies may affect platform functionality. For more information on managing cookies, please refer to your browser's help documentation.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and one69's internal policies, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

One69 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Once data is no longer needed, it will be securely deleted or anonymised.

• Active account data – retained for the duration your account remains active plus the applicable statutory period.
• Financial transaction records – retained for a minimum of 7 years to comply with financial and tax reporting requirements.
• KYC Documents – retained for 5 years after account closure or as required by the relevant authorities.
• Support communication logs – retained for 2 years for reference and quality assurance purposes.
• Technical data and logs – retained for 12 months for security purposes and anomaly detection.

One69 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our services, new legal requirements, or evolving industry practices. Any changes will take effect immediately upon being posted on this page.

We will notify you of any significant changes via in-platform notifications or the email registered to your account. The "Updated" date at the top of this page will always reflect the latest revision date of this document.

Your continued use of the one69 platform following any updates to the Privacy Policy constitutes your acceptance of those changes. If you do not agree with the updates made, please discontinue use of the platform and contact our support team for further options.